Global Partners was founded in 1997 in response to the growing recognition that an opportunity existed for those organisations that were truly committed to providing exceptional customer service.
We began working with some of Australia's leading companies including Telco's, Utilities, Finance Institutions, Retailers and Technology companies, and saw first hand what could be achieved with a clear focus on customers.
Much of our work revolved around call centres which have been the primary means of customer contact, but has since grown to incorporate the Internet and e-mail.
Our objective is not to focus on what the competition is doing, rather, what you should be doing to offer the best customer service possible to your valuable customers'. We aim to look at things from the customers point of view and seek out the commercial advantage for the organisation. We assist organisations stand out and not only be better but also different than the competition in the area of customer service.
Global Partners understands the intrinsic value of your customers and we work with clients to develop long term, profitable relationships with those customers.
We provide a complete solution to improving company performance and increasing revenue and profit through customer service.
We encourage the use of leading edge technologies as an enabler but we realise that people will make the difference - and that people are both customers and staff.